Privacy policy
MYREX (THAILAND) CO., LTD. (“MYREX”)
MYREX (THAILAND) CO., LTD. (“the Company”, “we”, “us” or “our”) recognizes the importance of protecting the personal data of our customers, Website users, and persons who contact the Company.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use www.potsandpans.in.th, purchase our products or use our services, register a product warranty, contact us, or otherwise interact with the Company through various channels.
The Company will process your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws.
1. Personal Data We Collect
The Company may collect your personal data to the extent necessary for the purposes of providing services and conducting its business. This may include the following information:
1.1 Identification and Contact Information
For example:
- Full name
- Telephone number
- Email address
- Shipping address
- Address for tax invoices or accounting documents
- Website user account information
1.2 Order and Service Information
For example:
- Products ordered
- Order number
- Order quantity and value
- Date and channel of purchase
- Purchase history
- Product returns or exchanges
- Warranty claims
- Delivery information and delivery status
- Customer service contact history
1.3 Payment Information
The Company may receive information relating to payment status or payment methods that is necessary to verify and process an order.
Where payment is processed through a third-party payment service provider, credit card, debit card, or certain financial information may be collected and processed directly by that provider in accordance with its policies. The Company may not store full card details in its own systems.
1.4 Product Warranty Information
When you register a product warranty or exercise warranty-related rights, the Company may collect information such as:
- Full name
- Telephone number
- Email address
- Product information
- Product model or code
- Date of purchase
- Purchase channel or place of purchase
- Proof of purchase
- Information or details relating to the product issue
- Photographs or documents supporting the warranty claim
1.5 Website Usage and Device Information
When you use the Website, the Company may receive technical and usage information such as:
- IP Address
- Device type
- Operating system
- Browser
- Online Identifier
- Date and time of access
- Webpages or products viewed
- Source of Website traffic
- Clicks and use of Website functions
- Information relating to responses to advertisements or marketing activities
Certain information may be collected through cookies, Pixel Tags, or similar technologies, as further described in the Company’s Cookie Policy.
1.6 Information You Provide When Contacting the Company
For example, information you provide when you:
- Contact Customer Service
- Submit questions or complaints
- Contact us by email, telephone, online forms, or Social Media channels
- Participate in activities, surveys, promotions, or campaigns
- Provide comments, reviews, or feedback about products and services
2. Sources of Personal Data
The Company generally collects personal data directly from you, for example when you:
- Order products through the Website
- Register for or use a user account
- Complete forms on the Website
- Register a product warranty
- Contact Customer Service
- Subscribe to news or marketing communications
- Participate in activities, promotions, or surveys
- Contact the Company through online or offline channels
The Company may also automatically receive certain information when you use the Website, for example through cookies or similar technologies.
In addition, the Company may receive information from service providers or partners involved in providing services to you, such as Website platform providers, payment service providers, delivery service providers, or marketing and analytics service providers, as necessary and subject to applicable law.
3. Purposes and Legal Bases for Processing Personal Data
The Company will collect, use, or disclose your personal data only where there is an appropriate purpose and legal basis.
3.1 Order Processing and Provision of Services
The Company may use your information to:
- Receive and process orders
- Review and confirm orders
- Process payments
- Prepare and deliver products
- Provide order and delivery status updates
- Process returns, exchanges, or refunds
- Provide after-sales service
- Manage user accounts
Legal basis: Performance of a contract or taking steps at your request prior to entering into a contract.
3.2 Product Warranty and After-Sales Service
The Company may use your information to:
- Register product warranties
- Verify warranty eligibility and conditions
- Contact you regarding warranty matters
- Repair, replace, or resolve product issues
- Manage complaints and provide after-sales service
Legal basis: Performance of a contract, compliance with legal obligations, and/or the Company’s legitimate interests, depending on the nature of the activity.
3.3 Customer Service and Communications
The Company may use information to:
- Respond to questions or requests
- Handle complaints
- Contact you regarding products and services
- Review and improve service quality
Legal basis: Performance of a contract and/or the Company’s legitimate interests, as appropriate.
3.4 Analysis and Development of Products and Services
The Company may analyze information relating to purchases, use of services, customer feedback, and Website usage in order to:
- Understand customer needs
- Analyze purchasing trends and behavior
- Analyze the performance of products and services
- Develop products, services, and customer experience
- Plan and improve business operations
The Company will process such information only to the extent necessary and appropriate for these purposes and may use statistical, aggregated, or de-identified information where feasible.
Legal basis: The Company’s legitimate interests and/or consent where applicable law requires consent.
3.5 Marketing and Promotional Communications
If you have provided consent, the Company may use your contact information and information relating to your interests to:
- Send product news
- Notify you of promotions or special offers
- Recommend products that may match your interests
- Send information about the Company’s activities or campaigns
- Contact you for marketing purposes through channels to which you have consented
Legal basis: Consent.
Consent to receive marketing communications is requested separately from the other terms of your purchase and is not a condition of purchasing products or using the Website. You may also object to the use of your personal data for direct marketing purposes at any time.
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe mechanism provided by the Company or by contacting the Company through the channels specified in this Policy.
Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
3.6 Website Analytics and Online Advertising
The Company may use technologies such as Google Analytics, Meta Pixel, Google Ads, or other similar services to:
- Analyze Website usage
- Measure Website performance
- Measure the effectiveness of marketing activities
- Understand customer journeys
- Measure advertising conversions
- Deliver or improve advertising for relevant target audiences
For cookies or technologies that are not strictly necessary for the operation of the Website, the Company will act in accordance with the choices or consent you provide through the Website’s cookie management system.
Further details are available in the Company’s Cookie Policy.
3.7 Compliance with Law and Protection of the Company’s Rights
The Company may process personal data to:
- Comply with legal, tax, and accounting requirements
- Prepare and retain documents as required by law
- Detect or prevent fraud
- Maintain the security of systems and the Website
- Establish, exercise, or defend legal claims
- Contact or provide information to government authorities where required by law
Legal basis: Compliance with legal obligations and/or the Company’s legitimate interests.
4. If You Do Not Provide Personal Data
Certain personal data is necessary for entering into a contract, purchasing products, delivering products, registering warranties, or providing services that you request.
If you do not provide such information, the Company may be unable to process your order, deliver products, register a warranty, or provide certain services.
For information requested on the basis of consent, you have the right to choose whether or not to provide consent. Refusing consent will not affect your ability to purchase products or receive core services that are unrelated to that purpose.
5. Disclosure of Personal Data
The Company may disclose your personal data to external persons or organizations to the extent necessary for the purposes described in this Policy, including:
- The Company’s affiliates or related companies
- Website platform and E-commerce system providers
- Cloud or information technology service providers
- Payment service providers and financial institutions
- Delivery companies and Logistics service providers
- Customer Service providers
- Marketing and advertising service providers
- Data analytics service providers
- Accounting, tax, legal, or other professional advisers
- Government authorities, regulators, courts, or other persons to whom the Company is required by law to disclose information
The Company will disclose only the information necessary and will implement appropriate measures to protect personal data in accordance with applicable law.
6. Third-Party Service Providers and Related Platforms
The Company’s Website may use third-party providers for services such as E-commerce systems, analytics, advertising systems, payment systems, or other services necessary for Website operations.
Such providers may process personal data as processors on behalf of the Company or, in some circumstances, as separate data controllers depending on the nature of the service.
The Company will ensure that the use of such providers complies with applicable personal data protection requirements.
7. Cross-Border Transfers of Personal Data
Because the Company may use Cloud systems, E-commerce platforms, analytics tools, advertising tools, or technology service providers that operate or store data outside Thailand, your personal data may in some circumstances be transferred to another country.
The Company will transfer personal data internationally in accordance with the requirements and conditions prescribed by applicable personal data protection law and will implement appropriate safeguards as required by law.
Where applicable law requires consent before an international transfer, the Company will obtain your consent before making such transfer.
8. Retention of Personal Data
The Company will retain your personal data for as long as necessary for the purposes for which it was collected, or for as long as necessary to comply with legal, accounting, tax, warranty, audit, or legal-claim requirements.
Retention periods may vary depending on the type of information and the purpose of processing. By way of guidance, the Company expects to retain:
- Accounting, tax invoice, order, and payment records: for not less than 5 years from the end of the relevant accounting period, or such longer period as required by law;
- Product warranty information: for the warranty period of the relevant product and for 1 year thereafter; and
- Product traceability records (purchaser, product, date of sale): for 10 years from the date of sale.
When personal data is no longer necessary to retain, the Company will delete, destroy, or de-identify such information as appropriate and as required by law.
9. Personal Data Security
The Company implements appropriate administrative, technical, and physical security measures to protect personal data against loss and unauthorized or unlawful access, use, alteration, modification, or disclosure.
The Company will limit access to personal data to personnel or service providers who need such information to perform their duties and will take appropriate steps to ensure that such persons are subject to confidentiality and data security obligations.
10. Rights of Data Subjects
Subject to the criteria and conditions prescribed by law, you may have the following rights in relation to your personal data:
- The right to withdraw consent previously given to the Company
- The right to access and obtain a copy of your personal data, including the right to request disclosure of the source of data where it was not obtained from you
- The right to data portability where provided by law
- The right to object to the processing of personal data
- The right to request deletion, destruction, or de-identification of personal data
- The right to request restriction of the use of personal data
- The right to request correction of personal data so that it is accurate, current, complete, and not misleading
- The right to lodge a complaint with a competent authority if you believe that the Company’s processing of personal data does not comply with applicable law
The exercise of certain rights may be subject to limitations or conditions under applicable law, and the Company may need to verify your identity before acting on a request.
11. Cookies and Similar Technologies
The Website uses cookies and similar technologies to enable the Website to function properly, analyze usage, improve the user experience, and conduct marketing and advertising activities as permitted by you.
You can select or change your cookie preferences through the “Cookie Settings” menu on the Website.
Please refer to the Company’s Cookie Policy for further details.
12. Third-Party Websites or Services
The Website may contain links to third-party websites, platforms, or services.
The collection, use, or disclosure of personal data by such third parties will be governed by their own privacy policies. The Company recommends that you review the relevant privacy policy before providing personal data.
13. Personal Data of Minors
The Company’s Website and services are not primarily intended for minors. Under Thai law, a minor is a person under 20 years of age.
Where the collection, use, or disclosure of a minor’s personal data requires consent under applicable law, the Company will obtain consent from the person exercising parental power or other person specified by law in accordance with applicable personal data protection requirements.
14. Changes to This Privacy Policy
The Company may amend or update this Privacy Policy from time to time to reflect changes in business operations, technology, services, or applicable law.
The Company will publish the latest version of this Policy on the Website and indicate the effective date or the date of the latest update, as appropriate.
If a change relates to a purpose for which new consent is required, the Company will obtain such consent as required by law.
15. Contact Us
If you have any questions about this Policy or the processing of personal data, or if you wish to exercise your rights as a data subject, you may contact the Company at:
MYREX (THAILAND) CO., LTD.
888 Moo 5, 1st–2nd Floor, Srinakarin Road, Samrong Nuea Subdistrict, Mueang Samut Prakan District, Samut Prakan 10270, Thailand
Email: cs@meyer-mtl.com
Miss Nopparat Kanuengkijkong, Data Protection Officer of MYREX (THAILAND) CO., LTD.
MYREX (THAILAND) CO., LTD.
888 Moo 5, 1-2 Floor, Srinakarin Road, Samrong-nua, Muang Samut Prakan, Samut Prakan 10270, Thailand
Email: ae@meyer-mil.com
Effective Date: ___________ 2026
Last Updated: ___________ 2026